Shipping Policy
At Big Electronic Shop, your satisfaction is our top priority. We work with our trusted partner CJdropshipping to ensure safe and reliable delivery of your orders. Please review our shipping policy below:
🌍 Shipping Locations
We currently ship worldwide. Delivery availability may vary depending on your location and local logistics providers.
🚚 Processing Time
- All orders are processed within 1–5 business days (excluding weekends and holidays).
- Once your order is shipped, you will receive a confirmation email with tracking information.
⏱️ Estimated Delivery Time
Delivery times depend on your location and chosen shipping method. On average:
- United States & Europe: 7–15 business days
- United Kingdom: 7–15 business days
- Canada & Australia: 8–18 business days
- Asia (Selected countries): 7–15 business days
- Rest of World: 10–25 business days
Please note: These are estimated times provided by CJdropshipping and may vary due to customs clearance, seasonal demand, or unforeseen logistics delays.
📦 Shipping Methods
We primarily use CJPacket, USPS, DHL, FedEx, and other trusted partners depending on your region. The best available method is automatically selected to ensure faster and safer delivery.
💰 Shipping Costs
- Shipping costs are calculated at checkout based on product weight, size, and destination.
- We also offer free shipping promotions on selected items or order amounts (when applicable).
🕵️ Tracking Orders
- Once your order is shipped, you will receive a tracking number by email.
- You can track your order directly on our website or through the courier’s official site.
⚠️ Customs, Duties & Taxes
- Import duties, taxes, or other fees may apply depending on your country’s regulations.
- These charges are the responsibility of the customer.
📩 Lost / Delayed Packages
If your package does not arrive within 45 days (or 60 days for remote countries), please contact us. We will investigate with CJdropshipping and provide a solution (refund or reshipment).